User experience of marketing? This is a tricky topic.
Traditionally, marketers never thought of user experience much because they believe marketing is all about pushing something to users, and user experience can and should be sacrificed in the name of selling services and products. On the other hand, user experience professionals or UXers, as we fondly call ourselves, hold disdain towards such marketing practice because we feel marketing, albeit a necessary evil to keep a business profitable, inherently undermines user experience through aggressively promoting business at the cost of seamlessly supporting user needs.
These are all false assumptions: User experience and marketing can and should come together in driving business success, without compromising user experience.
How? By adopting a mind set of aligning marketing to user needs. Here’s a list of to-dos: Continue reading
